Ecosa Warranty

Pillow Warranty (Ecosa Pillow & Cooling Pillow)

100-Day Warranty

We are proud to offer a 100-day warranty on our pillow as it meets the highest standards for domestic use. This limited pillow warranty gives you specific legal rights, and you may also have other rights which vary from state to state.

A. Who does this pillow warranty extend to?

Anyone who has purchased the pillow from Ecosa. Please retain a copy of your order confirmation as proof of purchase. You’ll need this to make a claim, without it we reserve the right to reject any claim under this warranty. Please also note that the warranty is for the benefit of the original purchaser only and is not transferable at resale.

B. What does the warranty cover?

This warranty covers the following defects in workmanship and materials of an Ecosa pillow that has at all times only been in normal domestic use and treated in accordance with our Ecosa FAQ.

Any manufacturer defect which affects the use or function of the pillow.
Any manufacturer defect in the pillow cover such as the fabric tearing or stitching unraveling.
In respect of the pillow cover only, any manufacturing defect in the zipper assembly or the fabric of the pillow cover. As noted below, a defect in respect of the pillow cover alone will not entitle you to a replacement Ecosa pillow, just the cover itself.

C. What does the warranty NOT cover?

If it does not fall into one of the categories above in the 'What does the warranty cover?' section, then it is not covered by our warranty. By way of example of what is not covered, please see the following list (although there can be other things too which are not covered):

A normal increase in the softness of the foam pressure-relieving material which does not affect the pressure-relieving qualities of the pillow.
Comfort preference.
Abnormal use.
Physical abuse or damage to pillow which causes defects such as burns, cuts, tears, liquid damage or stains.
Exposure to cold temperatures for a period of time that causes the materials to tear or permanently deform.
Mold, dirt, stains, smells, or bed bug infestations resulting from poor pillow care. More information can be found under 100-Night Trial and FAQs page.
Any claim made other than for the benefit of the original purchaser.
Any pillow (whether manufactured by Ecosa or not) sold by a reseller who is not an authorised Ecosa sleep reseller at the time of purchase.
Any pillow sold “as-is”, “preconditioned”, “reconditioned”, “used”, “comfort return”, “returned”, “previously owned”, or any other similar wording indicating that the pillow is not “new” or of “first quality”, or has previously been purchased or used by someone else.

D. When does the warranty start?

The warranty starts on the date of delivery of the pillow and lasts until the end of 100 days from that date.

E. Your Responsibilities

To make a claim under this Warranty, please send: 1) a brief written description and a photo of the problem or condition that you believe constitutes a defect; 2) proof of purchase (such as your order number or an original dated sales receipt) to Ecosa at [email protected].

We reserve the right, in our sole discretion, to require photographs, further information or descriptions, or to physically inspect the pillow prior to accepting a particular claim under this Warranty.

Should shipping costs be required to return your pillow, you will not be responsible for those costs.

F. What do we do when we get all this from you?

Any evidence we receive regarding the potential warranty claim, including the pillow itself in some cases, will be cross-examined and evaluated by Ecosa. When we have received the evidence we need, we will decide at our sole, reasonable discretion whether your claim is covered by the warranty or not.

If we determine your claim is covered by the warranty, Ecosa will repair or replace (as applicable) and ship your pillow or a new Ecosa pillow back to you.

G. What if I only want a refund?

This warranty does not give you the right to get a refund. The warranty only covers replacements, repairs and upgrades for successful warranty claims.

H. Warrantor

Ecosa Inc.
[email protected]

Sofa Bed and Armchair Warranty

5-Year Warranty

We offer a 5-year limited warranty on the sofa bed and armchair as it meets the highest standards for domestic use. This limited sofa bed and armchair warranty gives you specific legal rights. You may also have other rights which vary from state to state.

A. Who does this warranty extend to?

Anyone who has purchased the a sofa bed and/or armchair from Ecosa. Please retain a copy of your order confirmation as proof of purchase. You’ll need this to make a claim. Without it, we reserve the right to reject any claim under this warranty. Please also note that the warranty is for the benefit of the original purchaser only and is not transferable at resale.

B. What does the warranty cover?

This warranty covers damage as a result of defects in workmanship and materials of a sofa bed and/or armchair man that has at all times been used for normal domestic use and treated in accordance with our sofa bed and armchair FAQ and care instructions.

The sofa bed and armchair warranty covers severe cracks, breaks and faults that impact the functionality or safety.

C. What does the warranty NOT cover?

Faults with your sofa bed and/or armchair that are not a direct result of defects in workmanship or materials are not covered by this warranty. By way of example, items in the following list are not covered by the sofa bed and armchair warranty. This is not a comprehensive list and is illustrative in nature.

Variations in exact fabric colours.
Abnormal use.
Physical abuse or damage to any part of the sofa bed or armchair which causes defects such as burns, cuts, tears, liquid damage or stains, dents, chips or direct breaking of the product.
Any claim made other than for the benefit of the original purchaser.
Any sofa bed or armchair (whether manufactured by Ecosa or not) sold by a reseller who is not an authorised Ecosa sleep reseller at the time of purchase.
Any sofa bed or armchair sold “as-is”, “preconditioned”, “reconditioned”, “used”, “comfort return”, “returned”, “previously owned”, or any other similar wording indicating that the sofa bed and/or armchair is not “new” or of “first quality”, or has previously been purchased or used by someone else.
Normal signs of wear and tear, for example, minor scuffing or colour fading over time.
Any cosmetic modifications made to the sofa bed or armchair .
Cracks or breaks that are a result of improper care, exposure to extreme heat, sun or moisture, or misuse of the sofa bed and armchair.
Ecosa will not accept exchanges for another size when the bundle deal is purchased.

D. When does the warranty start?

The warranty commences on the date of delivery of your sofa bed and/or armchair and lasts for 5 calendar years.

E. Your Responsibilities

To make a claim under this Warranty, please send: 1) a brief written description and photo of the problem or condition that you believe constitutes a defect; 2) proof of purchase (i.e. your order number or an original dated sales receipt) to Ecosa at [email protected].

We reserve the right, in our sole discretion, to request photographs, further information or descriptions, or to physically inspect the sofa bed and/or armchair prior to accepting a particular claim under this Warranty. You will not be responsible for shipping costs associated with the return of your sofa bed and/or armchair .

F. What happens once I’ve submitted a claim?

Any evidence we receive regarding the potential warranty claim, including the sofa bed and/or armchair itself in some cases, will be cross-examined and evaluated by Ecosa. When we have received the evidence, we will decide at our sole reasonable discretion whether your claim is covered by the warranty or not. If we determine that your claim is valid, we will repair or replace (as applicable) and ship your repaired sofa bed and/or armchair or new sofa bed and/or armchair back to you. Ecosa reserves the right to offer you a similar replacement if your item has been discontinued. We will only cover the shipping expenses of the first warranty claim. The warranty period does not restart. Cover continues from your original purchase date.

G. What if I only want a refund?

This warranty does not give you the right to get a refund. The warranty only covers replacements, repairs and upgrades for successful warranty claims.

H. Warrantor

Ecosa Inc.
[email protected]

Silk Pillowcases Warranty

45-Day Warranty

We are proud to offer a 45-day warranty on our Silk Pillowcases as it meets the highest standards for domestic use. This limited Warranty gives you specific legal rights, and you may also have other rights which vary from state to state.

A. Who does this silk pillowcase warranty extend to?

Anyone who has purchased silk pillowcases from Ecosa. Please retain a copy of your order confirmation as proof of purchase. You’ll need this to make a claim, without it we reserve the right to reject any claim under this warranty. Please also note that the warranty is for the benefit of the original purchaser only and is not transferable at resale.

B. What does the warranty cover?

This warranty covers the following defects in workmanship and materials of a silk pillowcase that has at all times only been in normal domestic use and treated in accordance with our Ecosa FAQ.

Any physical flaw in the fabric material that causes it to split.
Any manufacturing defect in the duvet cover such as fabric tearing.

C. What does the warranty NOT cover?

Minor imperfections and slight cosmetic flaws
Normal wear and tear that occur over time
Normal wear and tear that occur after washing
Any damages done by way of improper washing
Pilling and abrasion caused by rubbing and washing
Any unsanitary condition or conditions caused by abusive activities

D. When does the warranty start?

The warranty starts on the date of delivery of the silk pillowcases and lasts until the end of 45 days from that date.

E. Your Responsibilities

To make a claim under this Warranty, please send: 1) a brief written description and photo of the problem or condition that you believe constitutes a defect; 2) proof of purchase (such as your order number or an original dated sales receipt) to Ecosa at [email protected].

We reserve the right, in our sole discretion, to require photographs, further information or descriptions, or to physically inspect the bedding prior to accepting a particular claim under this Warranty.

Should shipping costs be required to return your silk pillowcases, you will not be responsible for those costs.

F. What do we do when we get all this from you?

Any evidence we receive regarding the potential warranty claim, including the silk pillowcase itself in some cases, will be cross-examined and evaluated by Ecosa. When we have received the evidence, we will decide at our sole, reasonable discretion whether your claim is covered by the warranty or not. If we determine that it is covered, we will repair or replace (as applicable) and ship your repaired product or a new product back to you. Ecosa reserves the right to offer you a similar replacement if your item has been discontinued. This warranty period does not restart after the first warranty claim, but rather continues from your original purchase date.

G. What if I only want a refund?

This warranty does not give you the right to get a refund. The warranty only covers replacements, repairs and upgrades for successful warranty claims.